FAQs
Frequently Asked Questions
General
A virtual assistant (VA) is a professional who provides administrative, creative, or technical support remotely. VAs can help businesses and individuals manage tasks efficiently without the need for a physical office presence.
If you find yourself overwhelmed by administrative tasks, struggling to manage your time effectively, or wishing to focus on core business activities, a virtual assistant can help. Our services are designed to streamline your workflow, enhance productivity, and allow you to concentrate on what you do best.
To get started, simply contact us by filling out the form on our "Contact Us" page: http://www.delegatingworks.com/contact. We'll get back to you within the hour.
We take confidentiality seriously. All information shared with us will be kept private, and we will not disclose any sensitive information to third parties without your consent. Our confidentiality agreement is included in our Terms and Conditions.
Absolutely! We understand that each client has unique needs. You can customise your service package based on your specific requirements, and we’ll work with you to create a tailored solution.
We primarily communicate via email, phone, and video calls, depending on the client’s preference. We also use project management tools for tracking tasks and updates.
Client satisfaction is our priority. If you’re not satisfied with our services, please contact us within 7 days to discuss your concerns. We will work to resolve the issue or offer a credit note based on the circumstances.
Yes, we work with clients globally. Our services can be provided remotely, making it easy to collaborate regardless of location.
We are flexible with scheduling and will work with you to accommodate any time zone differences, ensuring effective communication and timely delivery of services.
We utilise a variety of tools and software, including such as Trello, Asana, Google Workspace, Microsoft, Salesforce, XERO, and more, depending on the services provided and the preferences of the client.
Our onboarding process involves an initial consultation to assess your needs. This helps us understand your goals, preferences and specific tasks. We then create a tailored action plan and setup necessary tools for communication and collaboration.
Services
We offer a wide range of services, including:
• Administrative support
• Customer service
• Social media management
• Content writing
• Graphic design
• Research services
• Lifestyle management
Please refer to our Services page for a complete list.
Absolutely! We encourage clients to share specific tasks or projects they need assistance with. Our goal is to provide support that is as tailored and effective as possible, so feel free to detail any particular requirements you have.
Our standard working hours are 09:00-17:00, but we also offer flexible scheduling to accommodate your needs. We can discuss availability during our initial consultation.
If you need to cancel or reschedule a task, please inform us as soon as possible. We strive to be flexible and will do our best to accommodate changes. Our cancellation policy is outlined in the service agreement.
We provide services for both short-term projects (minimum of one month) and long-term engagements.
We understand that each client has unique needs. You can customise your service package based on your specific requirements, and we’ll work with you to create a tailored solution.
About
Our founder established a thriving enterprise specialising in complex virtual assistant tasks for high profile celebrities, CEO's and even royalty and is now offering this service to everyone by employing a similar business model with an engaged team she has tried and tested for the past decade. We offer a Lead Virtual Assistant and Specialist Virtual Assistants, allowing you to have dedicated support in Marketing, Finance, and general assistance at a competitive rate. We are selective in our client engagements, ensuring that we partner with those we can genuinely assist. Our team is composed of experienced professionals with a wide range of skills, guaranteeing knowledgeable support across various tasks and sectors. We recognise the uniqueness of each business, which is why our customised solutions are crafted to address your specific requirements, thereby enhancing operational efficiency. We are committed to maintaining high-quality standards in our work, actively seeking feedback to refine our services and ensure client satisfaction. Our clients can rely on us for consistent and trustworthy support, as we uphold integrity and transparency in all our dealings. By outsourcing to our team, you can reduce the expenses associated with hiring full-time staff, making our services a prudent investment. We provide flexible service options, whether you require ongoing assistance or help with particular projects, allowing us to adapt to your evolving business needs. Our use of modern communication tools facilitates seamless collaboration, ensuring you remain informed and engaged throughout the process. Our proven track record, supported by successful partnerships and positive client testimonials, demonstrates our effectiveness in enhancing productivity and streamlining operations. We are committed to your success, functioning as an extension of your team to help you reach your business objectives. Additionally, we stay abreast of industry trends and best practices, enabling us to deliver innovative and effective solutions that keep your business competitive.
Our team consists of experienced professionals with backgrounds in various fields, including administration, marketing, and project management. Each team member is dedicated to providing high-quality support and continually improving their skills.
Our core values include integrity, reliability, professionalism, and client-centric service. We believe in building long-term relationships based on trust and mutual respect.
Our mission is to provide exceptional virtual assistant services that empower businesses to operate more efficiently. We aim to alleviate administrative burdens so our clients can focus on their core activities and achieve their goals.
We serve a diverse range of industries, including real estate, e-commerce, healthcare, and marketing. Our adaptable skill set allows us to cater to various business needs effectively.
Virtual PAs are available for hire in many countries around the globe, yet we think it makes far more sense to secure support from someone in the same country as you. That’s likely to mean hiring a UK Virtual PA.
- Same culture – it’s always going to be far easier if your PA is on the same page as you. Often it’s the little things that make a difference and so it’s soon going to prove frustrating if you’re explaining the assumptions you take for granted.
- Same time zone – if your schedule is aligned with that of your new PA, you’re going to see the most benefit from having your diary management, your emails responded to or tasks completed. Everything will be done when you expect it to, not in the middle of the night.
- Same language – hiring a UK Virtual PA means you’ll have someone that speaks and writes English to the level you quite naturally need. Sure, you could hire someone on the other side of the world, but will they give your customers, contacts and team the very best impression?
There are many benefits to working with an established PA service company, rather than hiring an in-house PA yourself. These include:
- Get access to the very best – a PA service will specialise in hiring ultra-talented PAs and have a tailored recruitment and selection process in place to guarantee the quality of their service. Many prospective PAs will apply directly to the company as a result of their reputation. Can you attract the same level of talent to your own company?
- No recruitment process – with a full PA service, you’ll get instant access to the support you need, without trawling through 100s of CVs.
- No HR paperwork – we’ll take care of everything, so you don’t need to.
- Holiday cover – with a PA service, you’ll still be supported if your Assistant goes away on holiday.
- Complete flexibility – you’ll only pay for productive, working time and you can hire a Virtual PA from 10 hours per month.
We operate remotely, allowing us to serve clients from various locations. This flexibility enables us to connect with businesses across different time zones and industries.
We are committed to maintaining high standards of quality in all our services. We regularly seek feedback from our clients and invest in continuous training to ensure we deliver exceptional support.
We encourage open communication and welcome feedback at any time. Clients can share their thoughts through email, during scheduled check-ins, or via our project management tools.
You can contact us through our website’s contact form located on the Contact page. We look forward to discussing how we can assist you!
Pricing
We offer a complimentary consultation where we devise your Plan of Action free of charge. Services that deliver value to the client are subject to a minimum fee of £1320 plus VAT for 40 hours per month. For a bespoke quote, please contact us using the form on our Contact Us page.
You may subscribe for a minimum duration of one month at our base fee of £1320 plus VAT, which includes 40 hours of assistance each month. The contract can subsequently be maintained on a rolling basis until you decide to terminate it. All we need is 30 days notice.
During your complimentary consultation, you will have the opportunity to specify the days of the week and times that you prefer for our assistance. The total amount of work requested in a month must reach a minimum of 40 hours within one calendar month. Unused hours will not be carried over. If you find that you need more hours, please feel free to request them, and we will strive to meet your requirements.
Through one of the largest online payment gateway named GoCardless, and sed by all your favourite retailers and service providers. We can securely collect both one-time and recurring payments.
Yes, direct debits are secure and you are protected by the direct debit scheme. The Direct Debit Guarantee protects customers from payments taken in error. In the case of any incorrect or fraudulent payments, the payer is entitled to a full and immediate refund from their bank. The protection granted by the guarantee makes Direct Debit a particularly safe and appealing payment method for users.
At the end of each calendar month, payments are collected through direct debit.
There are no hidden charges. To access 40 hours of service per month, a minimum payment of £1320 plus VAT is required. For any extra hours beyond this allocation, an hourly rate will be charged at £33.00p/h + VAT.
It is possible that disbursement fees will be incurred in cases where you request a subscription to a third-party website that requires payment, payment. For more information, please review our terms of service.
We possess software equipped with tracking capabilities, enabling us to accurately monitor the amount of time dedicated to your tasks.
The 40 hours you purchase each month can be utilised by any member of our team assigned to your account. If you engage multiple Virtual Assistants, such as a Marketing VA and a Personal Assistant, each will deduct their utilised time from the same overall balance.
We offer a complimentary service to rectify any work that you are not satisfied with, provided that the initial request was not fulfilled.
You have the option to specify a termination date prior to establishing the contract, ensuring that it concludes precisely in one month, or alternatively, you may give us a 30-day notice to terminate the contract at any given moment in time.
Contract
We require a minimum commitment of one calendar month.
We provide a trial month that allows you to evaluate our service without the obligation of committing to an annual contract.
A duration of one calendar month. If you choose to proceed with our services, the contract will automatically renew on a monthly, rolling basis. There is a 30 day cancellation notice.
If you need to terminate the contract early, please provide written notice as specified in the agreement. We understand that circumstances change, and we’ll work with you to find a suitable solution.
Our contract includes a cancellation policy outlining any applicable fees for early termination. We strive to be fair, and any penalties will be clearly stated in the agreement.
In the event that you require more hours each month, please let us know. Remember to indicate your preferred days of the week along with the necessary working hours, and we will endeavour to meet your requirements.
We aim to resolve any disputes amicably through open communication. If necessary, our contract includes a clause for mediation or arbitration to address issues professionally and efficiently.
Yes, we include a confidentiality clause to protect your sensitive information. This ensures that any data or proprietary information shared during our working relationship remains secure.
The contract specifies payment terms, including billing frequency, payment methods accepted, and due dates for invoices to help prevent misunderstandings regarding payments.
Yes, contracts can be amended if both parties agree to the changes. We recommend discussing any desired adjustments openly, and we’ll document any amendments in writing.
